Customer-Satisfaction-Index

Name*

Email ID*

Phone No*

Order No*

LYB No:

Preferred mode of contact:

Phone

Email

1. Did you find our site easy to navigate?

Yes

No

2. Was it easy to find all information about the products you want to shop?

3. Was the billing check out process on our website easy?

Yes

No

4. Did the discount offer get credited when you billed your chosen items?

Yes

No

5. Are you satisfied with the shopping experience of our website?

Yes

No

6. Rate your overall shopping experience:

Excellent

Very Good

Good

Average

Not satisfactory

7. How did you learn about our website?

Friend & Family

E-mailer / sms

Social Media

8. Would you recommend our website to your friends and family?

Yes

No

9. What is the best thing about The Body Shop? Remarks/ suggestions to improve our experience