Our Response to Covid-19

In these extraordinary times, it can feel like we are facing challenges at every turn. But we’re a business that’s always done things a little differently. Our founder, Anita Roddick, believed in the power of small acts of kindness to make a difference to people’s lives. We’re continuing to put people first by implementing important new measures to safeguard our staff and make shopping easier for our customers.

As Anita would say, it’s ‘business as unusual’.


In the light of current COVID 19 situation and ensuing government guidelines on nationwide lockdown till 30th June clubbed with logistical disruptions, we are experiencing unavoidable delays in Shipping & Delivery of the  orders. 

However we are now in a position to ship orders to all areas except containment zones. We will be shipping orders on a first come first serve basis, upon local authority guidelines. For new orders, please check your delivery address pin code at the product page for expected delivery timelines and may delayed further subject to Govt. guidelines, as directed from time to time.

This is an unprecedented time and safety of our customers and our colleagues is of the highest priority to us. 

Please be rest assured that your order is extremely important to us, and we will ensure that your orders reach you safely and at the earliest possible.

We deeply regret the inconvenience caused and hope for your continued support .

Feel Free to reach out to us for any queries/complaints at +91-9599227343 or mail us at customercare.tbs@questretail.in .

We're Here To Help

Whether you need a routine to calm your mind, body and soul, some skincare advice or recommendations for self-care, thebodyshop.in is open around the clock and has a wealth of tips, advice and how-to guides.

Our Live Chat is available for order support between 9am-5pm. You can also contact our customer care team by email on customercare.tbs@questretail.in or telephone on +91-9599227343.

We love hearing from you, and now more than ever. Don’t forget to keep in touch with us on Facebook, Instagram and Twitter, always tagging @thebodyshopindia to make sure we see your message.

Stay in touch!


Daily Essential

During this time,we all need to make sure we're taking care of ourselves and our loved ones a little bit more. Our Online Store is open for your every essential.

Daily Essential
Our response to Covid 19

Keeping Our Family Safe

The safety of our employees, customer and partners is our highest priority. Our stores are closed but our amazing teams are working from home, staying engaged and informed. We are reviewing the latest government & medical advice daily. Our Warehouses are being sanitized regularly. Our online orders are contactless deliveries for your safety.


Helping Our Communities

This is the time for acts of kindness to take care of those less fortunate as well as support all the incredible essential workers who are working tirelessly through this crisis. As India started to go into lockdown, our amazing employees across the country stepped up to help their communities by volunteering, organizing food drives, delivering essential rations, fundraising and even assisting local police in Covid-19 awareness.

Stay at home and we’ll come to you.